Sales Policy

Effective Date: January 17, 2025

At LuxeOpulencee Lux Era, we are committed to offering our customers exceptional service and high-quality timepieces. This Sales Policy outlines the terms and conditions that apply when purchasing products from our website luxeopulencee.com. By making a purchase, you agree to the following terms.

1. Product Availability

We strive to ensure that the products listed on our website are in stock and available for sale. However, due to the nature of online sales, we cannot guarantee the availability of any product. In the event that a product you order becomes unavailable, we will notify you as soon as possible. You may choose to receive a refund, select an alternative product, or wait for the item to be restocked.

2. Pricing

  • Pricing Accuracy: We make every effort to ensure that the prices listed on our website are accurate and up-to-date. However, in the event of a pricing error, we reserve the right to cancel or adjust any order that was incorrectly priced. If this occurs, we will notify you promptly and offer the option to cancel the order or proceed with the corrected price.
  • Sales Tax: Sales tax is applied to orders shipped to applicable states in the United States, based on the local tax laws. The applicable sales tax will be calculated and displayed at checkout.
  • Currency: All prices listed on luxeopulencee.com are in U.S. Dollars (USD).

3. Order Confirmation

Once your order is placed, you will receive an order confirmation email detailing the products you have purchased, the total price, and the shipping address. Please review the confirmation carefully and ensure all information is correct.

  • Order Modifications: If you need to modify your order after it has been placed, please contact us as soon as possible. We will do our best to accommodate your request, but once an order has been processed or shipped, we may not be able to make changes.

4. Payment

We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment gateways. By providing your payment details, you authorize us to charge the total amount of your order, including any applicable taxes and shipping fees, to your chosen payment method.

  • Payment Authorization: Your payment will be processed at the time your order is placed. If your payment is declined or there is an issue with your payment method, we will notify you promptly and request an alternative method of payment.
  • Security: All payments are processed through secure, encrypted channels to ensure the safety of your personal and financial information.

5. Shipping and Delivery

We offer various shipping options, including standard, expedited, and overnight shipping for U.S. domestic orders. Shipping charges will be calculated at checkout based on your order’s size, weight, and destination.

  • Processing Time: Orders are typically processed within 1-2 business days of receiving your payment. Please note that orders placed on weekends or holidays may be processed the next business day.
  • International Orders: We also ship internationally. International customers are responsible for any customs duties, taxes, or import fees that may be charged upon arrival in their country.

For more details, please refer to our Shipping Policy.

6. Returns and Cancellations

  • Order Cancellations: If you need to cancel an order, please contact us immediately. Orders can only be canceled if they have not been processed or shipped.
  • Returns: We offer a 30-day return policy on most items, provided they are in unused and original condition with all packaging intact. Please refer to our Refund and Returns Policy for full details on how to initiate a return.

7. Discounts and Promotions

From time to time, we may offer promotional discounts, special offers, or limited-time sales. These offers may be subject to specific terms and conditions, such as:

  • Promo Codes: Promo codes must be applied at checkout. Discounts cannot be retroactively applied to orders.
  • Limited-Time Offers: Some offers may have an expiration date, after which they will no longer be valid.
  • Exclusions: Certain products or items may be excluded from discounts or promotions. Please check the terms of the offer for specific details.

8. Order Fulfillment and Delivery Issues

While we strive to deliver all orders promptly and in perfect condition, please be aware of the following:

  • Delayed Shipments: While we provide estimated delivery times, actual delivery may be delayed due to factors beyond our control, such as weather, shipping carrier delays, or holidays.
  • Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately at infor@luxeopulencee.com or call 512-252-7925. We will work with you to resolve the issue promptly.
  • Lost Packages: If your package is lost during shipping, please contact us so we can assist you in filing a claim with the shipping carrier.

9. Customer Responsibilities

As a customer, you are responsible for providing accurate information, including your shipping address and payment details. Failure to do so may result in delays, additional shipping costs, or an inability to fulfill your order.

10. Legal Disclaimer

  • Product Descriptions: We make every effort to provide accurate product descriptions and images. However, we cannot guarantee that the color, size, or appearance of products will be exactly as shown due to variations in screen displays and lighting conditions.
  • Limitation of Liability: LuxeOpulencee Lux Era is not responsible for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use any product purchased from our website.

11. Contact Us

If you have any questions or need assistance regarding your order, please feel free to contact us:

LuxeOpulencee Lux Era
Address: 2290 Sundown Lane, Austin, Texas, United States
Phone: 512-252-7925
Email: infor@luxeopulencee.com
Website: https://luxeopulencee.com

Thank you for choosing LuxeOpulencee Lux Era! We are committed to providing you with high-quality watches and excellent customer service.