Shipping Policy

Effective Date: January 17, 2025

At LuxeOpulencee Lux Era, we are dedicated to providing our customers with a seamless shopping experience, from selecting the perfect timepiece to delivering it right to your door. This Shipping Policy outlines the terms and conditions regarding shipping for orders placed on our website luxeopulencee.com.

1. Order Processing

  • Processing Time: All orders are processed within 1-2 business days of receiving your payment. Please note that orders placed on weekends or holidays will be processed on the next business day.
  • Order Confirmation: Once your order is placed, you will receive an email confirmation with the details of your order. After processing, we will send you a tracking number, allowing you to monitor the status of your shipment.

2. Shipping Methods and Costs

We offer a variety of shipping options for both U.S. and international customers. Shipping costs will vary based on the destination, size, weight of the order, and the shipping method selected. The available shipping methods are displayed at checkout.

  • Standard Shipping: Available for most U.S. orders. Typically arrives within 5-7 business days.
  • Expedited Shipping: Faster shipping options are available for U.S. orders, typically arriving within 2-3 business days.
  • Overnight Shipping: Available for U.S. orders that need to be delivered the next business day.
  • International Shipping: We offer international shipping to select countries. Shipping times and costs will vary depending on the destination and shipping method.

Note: Shipping charges are calculated at checkout based on the weight, size, and destination of your order.

3. Shipping Times

While we strive to deliver your order as quickly as possible, please note that actual delivery times may vary depending on the shipping carrier, your location, and external factors such as weather conditions, holidays, or customs clearance for international shipments.

  • U.S. Domestic Shipping: Most orders are delivered within 5-7 business days with standard shipping.
  • International Shipping: International delivery times can range from 7-21 business days, depending on the destination country and customs procedures.

4. Tracking Your Order

Once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to monitor the status of your shipment via the carrier’s website. If you have any questions about your shipment or tracking details, please don’t hesitate to contact us.

5. Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. Boxes. Please provide a valid residential or commercial address at checkout.
  • Military Addresses: We do offer shipping to APO/FPO addresses through USPS (United States Postal Service), but please allow extra time for processing and delivery.
  • International Shipping: International customers are responsible for any additional customs duties, taxes, or import fees that may be charged upon arrival in their country. These fees are not included in the shipping cost and will vary depending on the destination country.

6. Shipping Delays

While we make every effort to ensure timely delivery, LuxeOpulencee Lux Era is not responsible for delays caused by the shipping carrier or other external factors, such as weather disruptions or customs delays for international orders. If your package is delayed, please contact the carrier directly or reach out to us for assistance.

7. Lost or Damaged Items

If your package is lost or damaged during shipping, please contact us immediately. We will work with you to resolve the issue by filing a claim with the carrier and arranging a replacement or refund.

  • Damaged Items: If the item is damaged upon arrival, please take photos of the damage and contact us within 7 days of receiving your order. We will assist you with a return, replacement, or refund, depending on the circumstances.
  • Lost Packages: If your package is marked as delivered but you have not received it, please contact the carrier to open an investigation. We are not liable for lost packages after delivery, but we will assist you in filing a claim if necessary.

8. Shipping Addresses

  • Please ensure that the shipping address provided at checkout is accurate. We are not responsible for delays or delivery issues caused by incorrect or incomplete shipping information. If you notice an error in your address, please contact us immediately at infor@luxeopulencee.com.

9. Returns and Shipping Costs

  • Return Shipping: If you need to return an item, the customer is responsible for the return shipping costs, unless the return is due to an error on our part or if the product is defective. For more details, please refer to our Refund and Returns Policy.
  • Original Shipping Costs: Shipping fees are non-refundable, except in cases where the item is defective or incorrect.

10. Contact Us

If you have any questions about your order, shipping options, or if you need assistance tracking your package, please feel free to contact us:

LuxeOpulencee Lux Era
Phone: 512-252-7925
Email: infor@luxeopulencee.com
Website: https://luxeopulencee.com

We appreciate your business and are committed to providing you with excellent service and timely deliveries. Thank you for choosing LuxeOpulencee Lux Era for your luxury timepiece needs!